To download the mLink app or purchase an mLink ticket you need to be able to access the internet using an internet enabled phone
Children (i.e. under 16 years of age at time of registration) must be registered for mLink by an authorised adult using the methods explained below.

Once you purchase your ticket, it's held on your phone until you need to use it. You must activate your mLink ticket for travel before you board the train. If you do not activate your ticket within 3 days of purchase it will automatically self-activate and therefore will be immediately ready for use. We therefore advise that you don't buy your mLink ticket any more than 3 days before you want the ticket to start.
Your mLink ticket will be stored on your mobile phone until it expires and should always be shown to the Conductor or station staff when requested. Please ensure your mobile is sufficiently charged for your entire journey. It is your responsibility to ensure you can always display a valid mLink ticket when travelling.
If you cannot display a valid activated mLink ticket you must purchase a full price cash ticket which is non-refundable.
If you intend to travel beyond your designated station you must purchase an additional cash ticket for the extra portion of your journey before you travel beyond the alighting station shown on your mLink ticket.
*No data charges apply to download or use the mLink app except for T-Mobile customers and roaming users from outside the UK.